Privacy Policy

Introduction

At Montrix, operated by Montrix LTD, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy ("Policy") sets out the principles and practices that we follow in collecting, using, processing, and safeguarding the information we obtain from or about our users in connection with the use of our platform. This Policy is also intended to be compliant with the European Union's General Data Protection Regulation (GDPR). By accessing or using the platform, you agree to the terms of this Policy.

Information Collection

We may collect and process personal information about you when you create an account, select a service mode, request senior supervision, activate AI Enhanced, complete wallet verification, or use trading and settlement tools on our platform. The personal information we collect may include, but is not limited to, your full name, email address, telephone number, identity-verification information, wallet or bank details, and financial information. Additionally, we may collect information related to your trades, settlement requests, wallet-verification events, service modes, assets, amounts, and transaction dates.

Use of Information

The information we collect from or about you is used to provide and improve our platform, verify account and wallet status, communicate with you, process applicable platform, Senior Supervisor, AI Enhanced, trading, settlement, or verification workflows, and fulfill our legal obligations. We may use your contact information to send account updates or inform you of changes to our platform or policies.

Information Sharing

We do not sell or share your personal information with third-party organizations without your explicit consent, except as required by law or to protect against fraud. We may share your information with our service providers, such as payment processors, to provide the services you have requested.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Our security measures include encryption and firewalls. We also have policies and procedures in place to ensure that our employees and service providers handle your data with the highest level of care and in accordance with this Policy and all applicable laws.

Data Retention

Your personal information will be retained by us for as long as your account is active or as needed to provide you with the services we offer. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to access, rectify, delete, or restrict the processing of your personal information, as well as the right to receive your personal information in a structured, commonly used, and machine-readable format. You also have the right to object to the processing of your personal information, and the right to file a complaint with the relevant data protection authority.

Changes to this Policy

We may periodically update this Policy to reflect changes in the law or best practices. Any changes to this Policy will be posted on our platform and the date of the last revision will be indicated. It is important to review this Policy regularly for any updates or changes. Your continued use of the platform following any changes to this Policy constitutes your acceptance of those changes. If you do not agree with the updated Policy, you must stop using the platform. If you have any questions or concerns regarding this Policy, please contact us at [email protected] and we will be happy to assist you.